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brainiac/studio

Digital Studio

brainiac/studiobrainiac/studio
← AI Services
01 · ai services / voice agents

Phone calls that actually get things done.

For support teams, sales floors, and appointment-heavy businesses. We build AI phone agents that respond in under 400 milliseconds, cope naturally when callers interrupt, look things up mid-call, and give your team the call reports they actually need.

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our point of view

Speed is the product. At a 600ms pause, an AI call feels like a bad phone line.

The difference between an AI caller that feels natural and one that feels robotic is almost entirely speed. We aim for under 400 milliseconds from the moment the caller stops talking to the first word of the reply. Getting there means engineering every layer of the system for speed — and that's exactly what we do.

We also build for how people really talk on the phone: they interrupt, they pause, they mumble, the line crackles, and nobody follows a script. We test against recordings of real calls, not clean studio audio.

Every AI phone agent comes with full call records, searchable transcripts, caller-mood tracking, and cost-per-call reports. If the agent is doing its job, you'll see it in the numbers: fewer calls needing a human, more problems solved first time.

<400msResponse time we aim for on every call
40–70%Of calls handled without a human
24/7Phone coverage without staffing costs
what we build

What we build.

01

Answering support calls

Handles routine support calls on its own — answers product questions, looks up accounts, processes requests — and passes tricky calls to your team with the full story attached.

02

Sales & follow-up calls

Qualifies leads, makes follow-up calls, books meetings, and handles first objections — then hands warm conversations to a human closer.

03

Booking & scheduling

Takes bookings, reschedules, sends reminders, and handles cancellations by phone — synced with your calendar and customer records.

04

Replacing 'press 1 for...' menus

Callers just say what they need, in their own words, instead of fighting through a menu maze.

05

Getting things done mid-call

The agent looks up accounts, creates tickets, takes payments, sends text confirmations, and updates records — during the call, with no hold music.

06

Call reports & quality checks

Every call — human or AI — gets transcribed, categorized, mood-scored, and quality-checked automatically.

approach

How we build it.

01

Call audit

We listen to a sample of your real calls: what people ask, how long calls take, and when they get passed up the chain. That defines what the agent should handle and how we'll measure success.

02

Conversation design

We script how conversations flow, what happens when the caller interrupts, and when to bring in a human. We decide how we'll grade the agent before we build it.

03

Engineering for speed

We build the pipeline that hears, thinks, and speaks — and measure its response time under pressure before it goes anywhere near your phone lines.

04

Connecting your phones

We plug into Twilio, Vonage, Genesys, or whatever phone system you already run — and test against real-world call quality, not perfect audio.

05

Pilot & scale

We start with a small slice of calls, compare the agent's results against your human team, and scale up once it has proven itself.

tech stack

Tools we use.

LiveKit / Daily.co
Twilio / Vonage
Deepgram STT
ElevenLabs / Cartesia TTS
Anthropic Claude
OpenAI Realtime API
Retell AI
Vapi
faq

Frequently asked.

5 questions answered. Still have one? Reach out.

We aim for under 400ms on a typical call — from the moment the caller stops talking to the first word of the reply. Even on the slowest calls we target under 700ms. We measure these numbers and share them with you before go-live.

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