AI chatbots that actually understand your customers.
For software companies, online stores, and any business buried in support requests. Live in 4 weeks. It answers from your own business information — and we measure it by how many customer questions it actually solves.
A good chatbot knows exactly what it's allowed to say — and what it isn't.
Most chatbots launch without an answer to the only question that matters: what is this thing allowed to say to your customers — and how do you know it stayed inside that line yesterday? We build backwards from that question. Rules first, your business information second, the AI last.
Every chatbot we launch comes with quality testing built in — a written list of behaviors we check every time we make a change. It says no to questions outside its job. It shows where each answer came from. It hands the conversation to a human when it's unsure. And it answers fast. That unglamorous work is what turns a flashy demo into something you can trust at 3am.
We work with OpenAI, Anthropic Claude, Google, and free open-source AI. We pick based on the job, your privacy needs, and what each conversation costs — not on what's trending on Twitter this month.
What’s included.
Answers from your own documents
The AI reads your own documents, help articles, and policies — and shows exactly where each answer came from. It always uses the latest version, and it only shows people what they're allowed to see.
Works everywhere your customers are
Your website, WhatsApp, Slack, Teams, mobile, and phone. One brain, behaving the right way on each channel.
Connects to your existing tools
Reads from and writes to Salesforce, HubSpot, Zendesk, Intercom, Stripe, Shopify, Notion, Linear, and your own systems.
Smooth handover to your team
When the AI isn't sure, it passes the conversation to a real person — with the full history attached. Your customer never repeats their order number.
Quality testing, before and after launch
Before launch we test it against hundreds of real questions — checking what it answers, how it sounds, and when it says no. We re-test every time we make a change.
A dashboard that shows the money
How many questions it solved, how many went to a human, how much you saved, and what customers ask most — all in one simple report.
Monthly tune-ups
Weekly improvements, monthly quality reviews, and upgrades when better AI comes out. AI quietly gets worse if nobody watches it — we watch.
Where this works best.
Internal employee helpdesk
IT, HR, and finance questions answered straight from your company policies — with a full record of every conversation.
How we build it.
Audit
We look at your current support setup: past tickets, help articles, and customer records. We find the 20% of questions that make up 80% of the volume — the ones that pay for the whole project.
Design
We write the rulebook: what the bot covers, how it sounds, when it says no, when it calls a human, and how it shows its sources. You sign off before we build anything.
Build
We connect the AI to your documents and tools, then set up the testing system that grades its answers. It stays hidden from customers until it passes.
Pilot
We turn it on for just 5–10% of conversations and watch closely for two weeks — how many questions it solves, how often it calls a human, and how customers feel about it.
Scale & tune
We open it up to everyone, keep an eye on the cost per conversation, and improve it weekly. Every month we review results against the numbers you care about.
Tools we use.
Engagement models.
Pilot
from $18k
A focused 4-week launch for one channel and one job — usually taking routine support questions off your team's plate.
- 1 AI model, 1 channel, 1 use case
- Up to 5 tool connections
- Tested against 200 real questions
- 30 days of post-launch tuning
Production
from $48k
A chatbot across several channels, built into your product and your tools, with full reporting and human handover.
- Multi-channel (web + 2 more)
- Up to 15 tool connections
- Tested against 1,000 real questions
- 90 days of post-launch tuning
Enterprise
custom
Runs privately on your own systems, custom-trained for your business, and built for regulated industries.
- Runs privately on your own cloud
- AI custom-trained on your data
- Built for SOC 2 and HIPAA — the security and privacy standards big clients ask for
- Ongoing tuning retainer
Frequently asked.
7 questions answered. Still have one? Reach out.
It depends on the job. For complicated questions and multi-step tasks, Claude is our default. For high volumes of simple questions, smaller models do the job for a fraction of the price. We test on your own data before recommending anything.